PERSONAL DATA PROTECTION ACT 2012
Dear valued customer,
Thank you for your loyal patronage. Your data privacy is important to us. Please be assured that Domino's Pizza Singapore Pte. Ltd. (“Domino’s Pizza Singapore”, “we”, “us”, or “our”) considers the privacy of your personal data a subject of utmost importance. Personal data includes but is not limited to your name, telephone number, email address, home address as well as any information you have provided to Domino's Pizza Singapore which identifies you individually, but excludes business contact information (as defined in our Personal Data Protection Policy).
Please scroll down to view our Personal Data Protection Policy, the terms of which are hereby incorporated by way of reference into this email (the “Policy”).
Should you wish to limit or be excluded from our engagements, please contact us at the following:
9.00am to 6.00pm (Monday to Friday excluding Public Holidays)
If you do not contact us within 30 days after receiving this email, we take it that you have consented to the overall collection, use and disclosure of your personal data as set out in the Policy.
All updates to the Policy will be regularly posted on the Website (as defined in the Policy). We encourage you to continually visit us for the latest updates and news.
PERSONAL DATA PROTECTION POLICY
This Personal Data Protection Policy is issued to all our valued customers who are individuals pursuant to the requirements of the Singapore Personal Data Protection Act 2012 (the “PDPA”).
We treat and view your personal data seriously.
As used in this Policy, personal data is any data, whether true or not, that concerns you individually and from which you can be identified (i) from that data, or (ii) from that data and other information to which we have or are likely to have access, but excludes business contact information. For the purpose of this Policy, “business contact information” means your name, position name or title, business telephone number, business address, business e-mail or fax number, and any other similar information about you, not provided by you solely for your personal purposes. Examples of such personal data you may provide to us include (depending on the nature of your interaction with us), your name, address, telephone/fax number, email address or any information you submit to Domino's Pizza Singapore Pte. Ltd. (“Domino’s Pizza Singapore”, “we”, “us”, or “our”), our tablet and smart device applications ("Applications") that identifies you individually.
We will only collect your personal data where:
You can visit and browse www.dominos.com.sg (the “Website”) and the Applications without revealing personal data about yourself, but not all functions will be available to you. As used in this Policy, references to the “Website” include, but are not limited to, the following (as appropriate): www.dominos.com.sg, the Applications, or any other site, services (including web services), software, application or media managed by Domino’s Pizza Singapore. You may also choose to disclose personal data about yourself. We may collect personal data from you when you:
Domino's Pizza Singapore may collect, use and disclose the personal data collected about you primarily for the following purposes (the “Primary Purposes”):
The Primary Purposes may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
If you provide us with any personal data relating to an individual, you confirm that consent to our collection, use and disclosure of the personal data for the purposes set out in this Policy has been obtained from the individual and/or that you are validly giving us consent on behalf of such individual.
Disclosure of Information
Subject to the provisions of any applicable laws, we may disclose your personal data to the following third parties, whether they are located in Singapore or overseas, as may be required for or in connection with any of the Primary Purposes (where applicable):
Deemed consent by notification
We may collect or use personal data, or disclose existing personal data for secondary purposes that differ from the Primary Purposes for which the personal data had originally been collected pursuant to the terms of this Policy. If we intend to rely on deemed consent by notification for such secondary purposes, we will notify you of the proposed collection, use or disclosure of the personal data through appropriate mode(s) of communication.
Before relying on deemed consent by notification, we will assess and determine that the collection, use and disclosure of the personal data is not likely to have an adverse effect on you.
You will be given a reasonable period to inform us if you wish to opt-out of the collection, use and disclosure of personal data for such secondary purposes.
After the lapse of the opt-out period, you may notify us if you no longer wish to consent to the purposes for which your consent was deemed by notification by withdrawing consent for the collection, use or disclosure of personal data in relation to those purposes. Should you decide to withdraw consent, you may inform us in writing in the manner described under the section ‘Withdrawing Consent’ below.
Reliance on the Legitimate Interests Exception
We may collect, use or disclose personal data without consent for our legitimate interests or those of another person, and for the following purposes:
Before relying on the legitimate interests exception under the PDPA, we will (i) conduct an assessment to identify the likely adverse effect that the proposed collection, use or disclosure of personal data will have, and implement reasonable measures to eliminate, reduce, or mitigate the adverse effect on you; and (ii) determine that the legitimate interests outweigh any residual adverse effect.
The consent that you provide for the collection, use and/or disclosure of your personal data will remain valid until such time it is withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed in this Policy by submitting your request in writing or via email to us at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you, where applicable) for your request to be processed and for us to notify you of the consequences of us acceding to the same. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue engaging with you or providing our goods or services to you insofar as your consent to the processing of your personal data is required for the provision of such goods or services. In such circumstances, we will notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing or via email at the contact details provided below.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Transfers of personal data outside of Singapore
Personal data may be transferred to, stored by or disclosed to an overseas recipient. For example, we may use a server hosted overseas to store data, which may include personal data.
Personal data may also be processed by our employees or by other third parties operating outside of Singapore, who work for us, or by the representatives and employees of our parent, related or affiliated companies.
Before disclosing personal data to an overseas recipient, we will take reasonable steps, in the circumstances, to ensure that the overseas recipient provides a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.
Customers of Domino’s Pizza Singapore
The personal data which we collect from you, use, disclose and hold includes, without limitation, your first and last name, postal address, telephone and mobile number(s), email address, details of your order (i.e. your last four orders, your delivery address or preferred pick-up location), IP address and credit card details. In respect of your credit card details we only hold limited information as detailed further below under ‘Payment Details’. If required, we may request your bank details in order to process a refund of your order.
When you place an order with us online using the Domino's Pizza Singapore internet ordering system (whether via the Website itself or an Application on a smart device), we collect, use and disclose additional personal data from you such as:
Our collection, use and disclosure of the aforementioned categories of personal data are as may be required for or in connection with any of the Primary Purposes (where applicable) or such other secondary purposes which we will notify you of in accordance with this Policy.
We may also collect, use and disclose your smart device ID and use your smart device’s location services (with your consent) in order to provide you with Domino’s Application services. See the ‘Domino’s Pizza Singapore Applications for smart devices’ section below for further information.
Domino’s Pizza Singapore Applications for smart devices
Domino’s Pizza Singapore offers various Applications for smart devices; these Applications allow you to (amongst other things) order pizzas, track your order, locate your nearest store and receive vouchers or current deal notifications.
You will be able to access your Domino’s Online Ordering account using these Applications.
In addition to recording your smart device’s IP address as part of your online order, your smart device’s ID may also be recorded in order to effectively provide you with the Application’s services.
A Domino’s Pizza Singapore Application may seek to activate location tracking services on your smart device. This function may result in your location being used and/or disclosed for purposes such as:
You will have the ability to opt out of these location tracking services by:
If you are employed or engaged as a delivery driver at one of our stores, we may require you to install an Application to your mobile device and use the Application during your shift. The Application will assist us and our customers to monitor the progress of order deliveries and aims to ensure the safety of our delivery staff.
Your personal data collected, used and disclosed by us via the Application for such purposes may include:
If you are a customer of Domino’s, in connection with a tracked order delivery, a driver tracker page may be available in order to track your order in real time. On this page you may be presented with fun facts, trivia and other types of questions. These facts/trivia/questions are provided as entertainment and any responses submitted by you may be used for purposes such as measuring customer engagement and market research (which may involve providing your de-identified responses to a third party for analysis), so that we can better understand the needs of our customers and tailor our future products and services accordingly.
We do not store any credit card details for in-store orders.
Internet orders can be paid by cash in store, debit cards, gift voucher, e-voucher, or a valid credit card (which must be presented upon receipt of your order). Your credit card details are required to process payment on the internet order system however the full details are not saved once the order is processed. The credit card details we hold are: the name on the card, expiry date and the masked version of the credit card (ie first 6 digits and last 4 digits).
If you are a registered member of the online ordering system, you may have the ability to save your preferred payment method. You will be able to update this at any time by logging in to your registered account. We reiterate that your full payment details are not stored in your Domino’s registered account, but rather with our relevant PCI compliant payment gateway provider, Adyen.
"Cookies" and Advertisers
Some web pages may require you to provide a limited amount of personal data in order to enjoy certain services on the Website (system login credentials, email address and contact, etc.). Your personal data will only be used by Domino's Pizza Singapore for its intended purpose only, ie. to respond to your message to deliver the requested services.
Should you wish to disable the cookies associated with these browsers, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of the Website.
The Website and Applications may contain links to other web sites not maintained or related to Domino's Pizza Singapore. These links are provided as a service to users and are not sponsored by or affiliated with the Websites, Applications, or Domino's Pizza Singapore. These websites may have their own privacy statement in place and we recommend that you review those statements if you visit any linked web sites. Domino's Pizza Singapore is not responsible for the contents on the linked sites or any use of the sites.
Domino's Pizza Singapore shall take practical steps to safeguard your personal data against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction by having regard:
Domino's Pizza Singapore shall ensure that any security policy developed or implemented by Domino's Pizza Singapore complies with the security standard required under the PDPA and any other applicable laws that may from time to time be in force.
Domino's Pizza Singapore places great importance on the security of your personal data and ensures organisational security measures when processing your personal data.
In the event we determine that a personal data breach has occurred, we may notify the local data privacy regulator and affected individuals in accordance with applicable laws.
Any personal data supplied by you will be retained by Domino's Pizza Singapore for such period as is necessary to fulfil the purposes for which it was collected as set out in this Policy or as may be deemed necessary by Domino's Pizza Singapore for legal or business purposes or where otherwise required or permitted by applicable laws.
Domino's Pizza Singapore will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
Right of Access and Correction
You have the right to access and correct your personal data supplied to Domino's Pizza Singapore.
If you wish to make (a) an access request for access to a copy of the personal data which Domino’s Pizza Singapore holds about you or information about the ways in which Domino’s Pizza Singapore uses or discloses your personal data, or (b) a correction request to correct or update any of your personal data which Domino’s Pizza Singapore holds about you, you may submit your request in writing or via email to us at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we will generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA). We will also annotate the personal data with the correction that was requested but not made.
We generally rely on personal data provided by you and we will take steps to ensure information is current and accurate by updating our records whenever changes to information come to our attention. We will disregard information which seems, on a reasonable basis, to be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in our possession.
In order to ensure your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing us in writing or via email at the contact details provided below.
You may contact us if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
9.00am to 6.00pm (Monday to Friday excluding Public Holidays)
Effect of Policy and Changes to Policy
This Policy applies in conjunction with any other policies, notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Policy from time to time, for example to comply with legal requirements or to meet changing business needs, without any prior notice. You are encouraged to check this Policy on a regular basis to be aware of any revisions made to it. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. In case there is an important change that we wish to highlight, we will also inform you in another appropriate way. Your continued engagement with us or use of our goods and services constitutes your acknowledgement and acceptance of such changes.
Effective date: 17 August 2023
Last updated: 17 August 2023