PERSONAL DATA PROTECTION ACT 2012

Dear valued customer,

 

Thank you for your loyal patronage. Your data privacy is important to us. Please be assured that Domino's Pizza Singapore considers the privacy of your personal data a subject of utmost importance. Personal data includes but is not limited to your name, telephone number, email address, home address as well as any information you have provided to Domino's Pizza Singapore.

Please scroll down to view our Personal Data Protection Policy.

The Personal Data Protection Policy will enable you to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to our Personal Data Protection Policy and the collection, use, access, transfer, storage and processing of your personal information as described in our Personal Data Protection Policy.

Should you wish to limit or be excluded from our engagements, please contact us at the following:

• Designation : Customer Service Executive
• Telephone No : 6222 6333
• Email Address : dominos.singapore@dominos.com.sg

Office hours

9.00am to 6.00pm (Monday to Friday excluding Public Holidays)

If you do not contact us upon receiving this email, we take it that you have consented to the overall use of your personal data as set out in our Personal Data Protection Policy.

All updates to our Personal Data Protection Policy will be regularly posted on our website. We encourage you to continually visit us for the latest updates and news.

Thank you.

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy is issued to all our valued customers pursuant to the requirements of the Singapore Personal Data Protection Act 2012.

We treat and view your personal data seriously.

Personal Information

Personal Information is any information that concerns you individually and would permit us to contact you, for example, your name, address, telephone/fax number, email address or any information you submit to Domino’s Pizza, our tablet and smartphone applications ("Applications") that identifies you individually.

The Websites or the Applications cannot collect any personal information about you unless you provide it.

You can visit and browse the Domino's Pizza Website and the Applications without revealing personal information about yourself, but not all functions will be available to you. You may also choose to disclose personal information about yourself. We may collect personal information from you when you:

1. Communicate with us through the different platforms of ordering
   • Through website
   • Through mobile applications
   • Through call center
   • Through over the counter
2. Register or subscribe to any products/services eg: newsletter
3. Participate in any of our surveys done internally or via an appointed 3rd party
4. Enter into /participate/win in any contest/competition/loyalty programs run by us
5. Register interest and /or request for information or orders
6. Respond to any marketing materials we send out
7. Commence a business relationship with us
8. Visit any of our stores
9. Visit or browse our website
10. Lodge a complaint with us
11. Provide feedback to us

Information Use

Domino's Pizza may use the personal information collected through its Website or Applications primarily for such purposes as:

• To verify your identity
• To assess and process your application(s)/request(s) for our products or service
• To provide you with the Products and /or Services you have requested
• To administer and manage the Products and/or Services we provide you (including ordering, delivery, complaints, follow up, feedbacks)
• To investigate and resolve any ordering, delivery, quality, complaints or other inquiries that you submit to us regarding our products and services
• To detect and prevent fraudulent activities
• To keep in  contact with you and provide you with any information you have requested
• To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
• To establish and better manage any business relationship we may have with you
• To process any communications you send us (eg: answering any queries and dealing with any complaints or feedbacks)
• To help us monitor and improve our product and service performances
• To maintain and develop our business system and infrastructure, including testing and upgrading of these systems as we are always working on continuous improvement.
• To manage staff training and quality assurance
• To notify you about benefits and changes to the features of our products and/or Services
• To determine how we can improve services to you
• To produce data, reports and statistics which shall be anonymized or aggregated in a manner that does not identify you as an individual
• To investigate, respond to, or defend claims against Dommal Food Services Sdn. Bhd.
• To conduct marketing activities (for example, market research)
• To send latest information on promotions, offers and new products/services.
• To maintain records required for internal investigations, audit or security purposes.

Disclosure of Information

We may disclose your personal information to the following third parties as may be required for any of the above purposes:

1. law enforcement agencies and such bodies in compliance with the law and Order of a Court
2. companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
3. companies and/or organisations that assist us in processing the personal information
4. our business associates and other parties for purposes that are related to the purpose of collecting your personal information
5. other parties in respect of whom you have given your consent.

"Cookies" and Advertisers

A cookie may be used in the processing of your personal information. A cookie is a text file placed into the memory of your computer and/or device by Domino’s Pizza’s computers. A copy of this text file is sent by your computer and/or device whenever it communicates with Domino’s Pizza’s server. Domino’s Pizza use cookies to identity you. Domino’s Pizza may also collect the following information during your visit to the Websites:-

The date and time you accessed each page on the Websites;
The URL of any webpage from which you accessed the Websites;
The web browser that you are using and the pages you accessed.

Some web pages may require you to provide a limited amount of personal information in order to enjoy certain services on the Websites (system login credentials, email address and contact, etc.). These personal information will only be used by Domino’s Pizza for its intended purpose only, ie. to respond to your message to deliver the requested services.

External Links

Domino's Pizza Websites and Applications may contain links to other web sites not maintained or related to Domino's Pizza. These links are provided as a service to users and are not sponsored by or affiliated with the Websites, Applications, or Domino's Pizza. These websites may have their own privacy statement in place and we recommend that you review those statements if you visit any linked web sites. Domino's Pizza is not responsible for the contents on the linked sites or any use of the sites.

Security

Domino’s Pizza shall take practical steps to safeguard your personal information against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction by having regard:

1. to the nature of the personal data and the harm that would arise;
2. to the place or location where the personal data is stored;
3. to any security measures incorporated into any equipment in which the personal data is stored;
4. to the measures taken for ensuring the reliability, integrity and competence of personnel having access to the personal data; and
5. to the measures taken for ensuring the secure transfer of the personal data.

Domino’s Pizza shall ensure that any security policy developed or implemented by Domino’s Pizza complies with the security standard required under the Act and any applicable law that may from time to time be in force.

Domino’s Pizza places great importance on the security of your personal information and ensures organisationational security measures when processing your personal information.

Retention

Any personal information supplied by you will be retained by Domino’s Pizza for such period as is necessary for the purposes set out in this Policy or as may be deemed necessary by Domino’s Pizza or where otherwise required by law.

Right of Access And Correction

You have the right to access and correct the personal information supplied to Domino’s Pizza.

If you wish to access and/or correct the personal information held by Domino’s Pizza or make a complaint in respect of the personal information furnished to Domino’s Pizza, you may contact:

• Designation: Customer Service Executive
• Correspondence Address : Domino’s Pizza Singapore Pte Ltd, 81 Ubi Avenue 4 #10-16 Ub.OneSingapore 408830.
• Email Address : dominos.singapore@dominos.com.sg

Office hours

9.00am to 6.00pm (Monday to Friday excluding Public Holidays)